Ignez Pereira Head of Global Customer Support and Maintenance

What do you do at Voluntis?

I oversee the customer support team in Europe and North America. With my team, I am responsible for handling end-users’ requests and managing problems and incidents encountered on our products, in a timely manner.

When did you join Voluntis?

I joined in October 2013 as the project manager in charge of deploying a diabetes management program in Algeria. After five months, I transitioned to become the project manager for our US diabetes project, our largest to date. I managed it for two years, overseeing 40 people in 12 different work streams.

What previous experience do you bring to Voluntis?

I worked as a technology consultant for 13 years. I started my career at Accenture, where I discovered a passion for projects. Actually, my very first mission there was in a project management office, implement an IT project that involved 100 people over three different sites.

I love that projects have set goals and being responsible for accomplishing them, for motivating different people to accomplish the same goal.

What made you want to work at Voluntis?

I wanted to help people and, here, our main goal is to help patients, to find ways to improve their quality of life.

What is the most interesting part of working at Voluntis?

Being in contact with a variety of subjects and different people that come from different backgrounds and cultures. We have over 10 different nationalities here so we always need to consider cultural differences before talking with people. Because I’m Brazilian and it’s a French company, I always consciously consider the best approach when handling different people.

Describe the Voluntis culture in 3 words.

Respect, fun, commitment.

If you were on death row, what would your final meal be?

It’s very hard to decide, I love to eat too much! I guess because I’m Brazilian, I would choose feijoada, which is a stew of black beans, rice and meat. It’s one of my favorites but it’s sadly hard to find in Paris so I’ve had to learn to make it.

If you could live in a book, TV show or movie, which one would it be?

La vita e bella (Life is Beautiful) with Roberto Benigni. I love its positive message and the beautiful landscapes.

If you could have one superpower, what would it be and how would you use it?

I would eradicate poverty to give people that are suffering everything they need, so everyone has the same quality of life the world over.